Position Summary
This position is responsible for greeting patients and visitors. Accurately register patient in a timely manner and verify insurance benefits. Effectively communicate the hospital’s billing and collections process to patient. Schedule procedures and educate patient of time and needed preparation. Work closely with providers and nursing personnel in the Emergency Room. Additional office duties as assigned.
Duties/Responsibilities
- Admit all in-patients, out-patients, and Emergency Room Patients; obtaining signatures on required forms and reviewing forms with patient to ensure proper content.
- Verify insurance benefits and make sure all patient information is up to date.
- Contact insurance companies to verify and authorize coverage.
- Take payments on patient accounts and prepare daily deposits.
- Answer main hospital phone and transfer calls when needed. Direct questions to the appropriate department and effectively communicate with patients, Business Office personnel and other departments.
- Distributes and processes mail.
- All other duties as assigned.
Required Skills/Abilities
• Knowledge of medical terminology used in medical billing preferred.
• Knowledge of current office practices and procedures, and basic math.
• Ability to elicit and evaluate information, sometimes of a highly personal and sensitive nature, from a broad spectrum of individuals and agencies.
• Ability to maintain strict confidentiality.
• Ability to read, interpret, and apply regulations, policies, and procedures.
• Ability to work with minimal supervision, multitask, and adapt to change.
• Ability to coordinate functions and work cooperatively with others.
• Ability to use and access database computer applications.
• Ability to organize work and set priorities to meet deadlines.
• Ability to spell and use correct grammar
Education & Experience
- High school diploma or GED
- Six months related or office experience preferred.
Physical Requirements
- Must be able to withstand physical and emotional stress.
- Requires long hours of standing and moving and/or long hours sitting at a desk working on computer.
- Must be able to perform the essential functions of the job with or without accommodation.
Work Schedule
- 40 hours per week, 8:00 AM to 5:00 PM, Monday through Friday.
- Benefits include medical, dental, vision, health savings account, life insurance, paid time off, and 457(b) match.