Directs and coordinates planning, production, and activities of the IT Infrastructure environment, including Network Services, Server Management, Interfaces, Telecommunications, Desktop Management, Clinical Engineering, and Data Security. Reviews and evaluates project feasibility studies based on management’s requirements and priorities. Provides technical support for the information systems staff and other users of the hospital’s computer system. Will serve as the organizational informatics Security Officer.
- Hires and trains IT staff.
- Schedules, organizes, and assigns projects to members of the IT team.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
Essential Duties and Responsibilities
- Leads development and implementation processes for the organizations IT systems and department.
- Has responsibility for hospital-wide telecommunications.
- Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
- Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
- Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
- Oversees security of systems, networks, and enterprise information.
- Facilitates IT security audits or investigations.
- Develops and maintains relationships with external IT vendors and service providers.
- Develops short- and long-term software and hardware requirements, with executive team.
- Confers with department managers to analyze current operation procedures, pinpoint problem areas, and determine areas for potential improvement of information services.
- Prepares report summarizing findings and presents to department managers to ensure that a proper consensus has been reached about needed system modifications.
- Reviews capabilities of present system, workflow, and scheduling limitations to see if present system can accommodate necessary modifications.
- Meets with possible vendors to discuss possible hardware upgrades; makes recommendations to management concerning large capital expenditures.
- Oversees installation of new systems; trains personnel in proper operation; and monitors dual operation of old and new systems to eliminate bugs.
- Participates in conversion conversations discussions regarding new methods of operation.
- On an ongoing basis, observes efficiency of current operating system and devises methods of improving information by minor programming and procedural changes.
- Provides technical assistance as needed.
- Serves on appropriate committees as needed.
- Attends in-service training programs.
- Maintain confidentiality regarding patients, residents, families, staff, and organization.
- Develop and maintain a professional demeanor and rapport with residents, visitors, and staff.
- Performs other related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Bachelor’s degree (BA.) in computer science required; with
- Two to four years’ experience in Information Technology in a hospital environment; and
- One to two years’ experience managing an IT department; or
- Equivalent combination of education and experience may be considered.
- Excellent verbal and written communication skills.
- Proficient in latest technology for IT systems and management.
- Proficient in Microsoft Office Suite or related software.
- Strong organizational skills and attention to detail.
- Strong analytical and management skills.
- Excellent interpersonal skills.
- Thorough understanding of IT and practical applications to support the hospital’s goals.
- Prolonged periods of sitting at a desk.
- Be able to climb ladders to access ceilings to run cables.
- Must be able to get under and around furniture to set up computers and cables.
- Must be able to lift/carry up to 15 pounds at times.
- 40 hours per week, regular business hours; on call as needed nights and weekends.
- Benefits include medical, dental, vision, health savings account, life insurance, and 457(b) match.